Last updated: April 2026 • Version 1.0
Auto Transporter UK Ltd ("Auto Transporter UK", "we", "us" or "our") respects your privacy and is committed to protecting personal data. This Privacy Policy explains how we collect, use, store, share and protect personal data when you use our website, mobile application, booking tools, and related services.
This policy applies to private customers, trade customers, operators and drivers, app users, and people who contact us via telephone, WhatsApp, live chat, or email.
Data Controller: Auto Transporter UK Ltd
Registered Office: Friars House, Manor House Drive, Coventry, England, CV1 2TE
Company Number: 15371887
Privacy Contact: privacy@autotransporter.co.uk
For most processing, Auto Transporter UK Ltd is the controller of your personal data. In some cases, operators or third-party service providers using the platform may act as separate controllers.
Name, trading name, email, telephone, and collection/delivery addresses.
Registration number, make, model, MOT status, condition images, and loading instructions.
Insurance certificates, licences, identity verification, and service area details.
Real-time GPS data for live job tracking, ETA updates, and geofencing.
We process your data to manage your account, provide vehicle recovery/transport services, coordinate with providers, and handle payments. We also use data for platform safety, fraud prevention, and communicating service updates.
We share data with operators/drivers to fulfill bookings, and with payment providers for financial transactions. We do not "sell" your personal data.
Request a copy of your personal data held by us.
Request update of inaccurate or incomplete data.
Request deletion of data in certain scenarios.
Request limitation on how your data is processed.
Object to processing based on legitimate interests.
Request transfer of data to another service provider.
We process photographs/videos for damage evidence and liability allocation. Please avoid uploading unrelated personal information or unnecessary documents during the booking or claims process.
General Privacy: privacy@autotransporter.co.uk
Data Protection: dpo@autotransporter.co.uk
Support: support@autotransporter.co.uk
Physical correspondence address:
Friars House, Manor House Drive,
Coventry, England, CV1 2TE